Website Terms and Conditions

The following are the terms and conditions of your use of the AsiaPOP’s (or its subsidiaries) web site(s).

By accessing this site you indicate your acknowledgment and acceptance of these terms and conditions.

AsiaPOP makes no guarantee or promise (expressed or implied) concerning the content or accuracy of the information provided through this site. The information contained in this site, including publications and information sheets, provides a general guide only.

AsiaPOP will use reasonable efforts to include up-to-date and accurate information in this Internet site, but makes no representations, warranties, or assurances as to the accuracy, currency, or completeness of the information provided. AsiaPOP shall not be liable for any damages or injury resulting from your access to, or inability to access, this Internet site, or from your reliance on any information provided at this Internet site.

AsiaPOP holds the copyright to all original material produced and displayed on this site. Users may not copy or reproduce the original material displayed on this site without the express written consent of AsiaPOP.

All trade marks, service marks, trade names, branding and get-up (trade dress) on this website belong to AsiaPOP or its licensors. AsiaPOP does not give you any licence or right to use them.

The use of the information on this website is at your own risk. AsiaPOP, its directors, employees, agents and other representatives will not, under any circumstances, be liable for any injury, loss or damage arising out of or related to the use, or inability to use, the information on this website or provided through this website or by email. This limitation of liability includes, but is not limited to, compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and third party claims.

It is AsiaPOP policy not to accept information from third parties which is confidential or proprietary. If you wish to retain the confidentiality of your material, do not submit it to us via email or otherwise. Any unsolicited ideas you submit to AsiaPOP will become the property of AsiaPOP and thus AsiaPOP may reproduce, disclose, transmit, broadcast or otherwise use those ideas, without any obligation to compensate you. This will apply even if your material includes a statement as to confidentiality contrary to these terms of use.


AsiaPOP and its subsidiary or related companies (“AsiaPOP”, “we”, “us”, “our”) respect the privacy of information with which we are provided.

This Privacy Policy briefly tells you how we manage the personal information that we hold collect, use and disclose.

We may amend, vary or update this Privacy Policy from time to time. Any amendments, variations or updates to this Privacy Policy will be posted on AsiaPOP’s website.

What is personal information?

Personal information is any information or opinion about you that identifies you, or from which your identity can be reasonably determined.

Why do we collect and how do we use your personal information?

We may collect personal information from our customers, prospective employees, contractors, trading partners and existing or possible consumers of our products and services.

We collect your personal information in order to:

If you enquire about our products and services, inform you about them including providing you with the relevant technical information;
Determine your requirements for our products and services;

Provide you with the products and services you request, provide you with new or technical and other information in relation to those products and services and otherwise conduct our business with you; and

Unless you ask us not to, to send you promotional offers and other marketing material about products and services we believe may be of interest to you by mail, phone, fax email, or SMS.

In some situations we may collect some additional identity information which will enable us to verify your identity (which we may do, for example, when you enter a promotion, make an inquiry over the internet or request our catalogue over the telephone).

If you do not provide your personal information, we may be unable to do one or more of the above.

Where it is reasonable and practicable to do so, AsiaPOP usually collects personal information directly from an individual.

On occasions, your personal information may be collected from third parties, for example, credit reporting agencies, medical practitioners, previous employers and those other entities to whom we disclose information as set out below. When we obtain personal and other information from third parties whom you refer us to, we will assume and you will ensure that you have made that third party aware of your referral and the purposes of collecting, using or disclosing the relevant personal or other information.

To whom do we disclose your personal information?

AsiaPOP may disclose your personal information to:

    • its related companies;
    • credit reporting agencies, ratings agencies and any business which provides information about the credit worthiness of persons;
    • any entity to which we are required or authorised by law to disclose information (including but not limited to the courts, Federal or State government bodies, agencies or departments, government investigative or enforcement agencies);
    • our professional advisers, contractors and other service providers whom we engage from time to time to carry out, or advise on, our functions and activities (including but not limited to our IT consultants, mail service providers, external payment systems operators);
    • our insurers;
    • the administrator of any superannuation fund of which you are a member;
    • your referees, including your employer;
    • other organisations with whom we have alliances or arrangements for the purposes of promoting our respective products and services;
    • other parties that AsiaPOP has advised you of at the time any personal information is collected;
    • with your consent, any other parties; and
    • any person to the extent necessary, in our view in order to carry out any instruction you give to us.

Your consent to the disclosure of your personal information may be given explicitly (in writing or verbally) or implied (for example, if you request to be added to our mailing list).

Ensuring your personal information is up to date

We rely on the personal information we hold about you to effectively conduct our business. For this reason, it is important that the information collected is accurate, complete and up to date.

You can contact us at any time using the methods outlined below to update your personal information.

Security of personal information

Personal information is mainly held in secure electronic databases. We take precautions to safeguard your personal information from loss, misuse, unauthorised access, modification or disclosure.

Can I have access to the personal information AsiaPOP holds about me?

You may request access to personal information held using the methods outlined below. There may be a fee charged.
All requests for information will be handled as quickly as possible after receiving your request (and payment of any requested fees).

Can my request for access to or updating of my personal information be denied?

AsiaPOP may not always be required to provide you with access to or update your personal information. We may lawfully refuse to give you access to or update your personal information in some circumstances. If we refuse to give you access or update your personal information, we will provide you with the reasons for our refusal.

Access to our products and services

We understand you may have concerns about the security of personal information collected about you from email inquiries. Some sites use cookies. However, any email addresses provided by you to our AsiaPOP sites will not be used to track your browsing habits.

How to notify us of your concerns or lodge requests for access

If you:

  • would like more information about our Privacy Policy;
  • have a concern about how we deal with your personal information;
  • wish to lodge a request for access to or updating of your personal information; or
  • wish to ask us not to send you promotional offers and other marketing material,
You can do this by:

Writing to the Commercial Manager of any of our businesses; or
Writing to AsiaPOP Privacy Officer, AsiaPOP, PO Box.

How can I make a complaint?

If you have a complaint about the way that AsiaPOP has handled your personal information, you may lodge a complaint by:
Writing to the Commercial Manager of any of our businesses; or
Writing to AsiaPOP Privacy Officer, AsiaPOP, PO Box.

What if I’m not satisfied with AsiaPOP’s response?

If you are not satisfied with the result of your complaint to AsiaPOP, you can refer your complaint to the relevant Privacy Commissioner.

In Australia, the Federal Privacy Commissioner can be contacted by:

Telephone – 1300 363 992; or
Writing – Director of Complaints, Office of Federal Privacy Commissioner, GPO Box 5218, Sydney NSW 2042.

In New Zealand, the Privacy Commissioner can be contacted by:

Telephone +64 4 474 7590; or
Writing – Office of Privacy Commissioner, PO Box 10094 Wellington 6143

Should you have any queries or comments on the above please feel free to contact us.